Terms and conditions

These terms and conditions are the contract between you and Dreamtime Uk 01 Ltd (“us”, “we”, etc). By visiting or using Our Website, you agree to be bound by them.

They are based on a set written by Net Lawman and released under licence. They protect your rights as well as ours.

I / We are Dreamtime UK 01 Ltd, a company registered in the United Kingdom, number 09932602. Our registered trading address is [Unit B58, Sanderson Centre, Lees Lane, Gosport, Hampshire PO12 3UL.

You are: Anyone who uses Our Website.

Please read this agreement carefully and save it. If you do not agree with it, you should leave Our Website immediately.

The terms and conditions:

1.          Definitions

In this agreement:

“Carrier”	means any person or business contracted by us to carry Goods from us to you.
“Content”	means any content in any form published on Our Website by us or any third party with our consent.
“Goods”	means any of the goods we offer for sale on Our Website, or, if the context requires, goods we sell to you.
“Our Website”	means any website of ours and includes all web pages controlled by us.
"Post"	means display, exhibit, publish, distribute, transmit and/or disclose information, Content and/or other material on to Our Website, and the phrases "Posted" and "Posting" shall be interpreted accordingly.

2.          Interpretation

In this agreement unless the context otherwise requires:

• a reference to a person is a reference to one or more individuals, whether formally in partnership, or to a corporation, government body, or other association or organisation.
• these terms and conditions apply to all supplies of Goods by us to any customer. They prevail over any terms proposed by you.
• any agreement by any party not to do or omit to do something includes an obligation not to allow some other person to do or omit to do that same thing.
• Any obligation of any person arising from this agreement may be performed by any other person.
• in this agreement references to a party include references to a person to whom those rights and obligations are transferred or passed because of a merger, division, reconstruction, or other re-organisation involving that party.
• the headings to the paragraphs and schedules (if any) to this agreement do not affect the interpretation.
• a reference to an act or regulation includes new law of substantially the same intent as that act or regulation.
• in any indemnity, a reference to costs or expenses shall be construed as including the estimated cost of management time of the indemnified party.
• these terms and conditions apply in any event to you as a buyer or prospective buyer of our Goods and so far as the context allows, to you as a visitor to Our Website.
• this agreement is made only in the English language. If there is any conflict in meaning between the English language version of this agreement and any version or translation of this agreement in any other language, the English language version shall prevail.

3.          Our contract with you

• This agreement contains the entire agreement between the parties and supersedes all previous agreements and understandings between the parties.
• Each party acknowledges that, in entering into this agreement, he does not rely on any representation, warranty, information or document or other term not forming part of this agreement.
• If you use Our Website in any way and make an order on behalf of another person you warrant that you have full authority to do so and you accept personal responsibility for every act or omission by you.
• Because we rely on our suppliers, we do not guarantee that Goods advertised on Our Website are available. We may change these terms from time to time. The terms that apply to you are those posted here on Our Website on the day you order Goods.
• The price of Goods may be changed by us at any time. We will never change a price to affect the price charged to you at the time when you buy those Goods.
• If in future, you buy Goods from us under any arrangement which does not involve your payment via Our Website; these terms still apply so far as they can be applied.
• We do not sell the Goods in all countries. We may refuse to deliver the Goods if you live in a country we do not serve.

4.          Acceptance of your order

• Your order is an offer to buy from us. Nothing that we do or say will amount to any acceptance of that offer until we dispatch the Goods to you. At any point up until then, we may decline to supply the Goods to you without giving any reason.
• At any time before the Goods are despatched, we may decline to supply the Goods to you without giving any reason.
• If we do not have all the Goods you order in stock, if this happens you may:
  • cancel all or part of your order.

5.          Price and payment

• The price payable for the Goods that you order is clearly set out on Our Website.
• It is possible that the price may have increased from that posted on Our Website. If that happens, we will not despatch the Goods until you have confirmed that you wish to buy at the new price.
• Prices include value added tax (“VAT”). If you show by your delivery address that you reside outside the United Kingdom, VAT will be deducted at the payment point.
• Any charges by the receiving bank on payments to us will be borne by us. All other charges relating to payment in a currency other than pounds Sterling will be borne by you.
• Any information given by us in relation to exchange rates are approximate only and may vary from time to time.
• If, by mistake, we have under-priced Goods, we will not be liable to supply that those Goods to you at the stated price, provided that we notify you before we dispatch it to you.
• The price of the Goods does not include the delivery charge which will be charged at the rates applicable at the date you place your order, and which will be displayed on a page of Our Website before we ask you to pay.
• If we owe you money (for this or any other reason), we will credit your credit or debit card as soon as reasonably practicable but, in any event, no later than 14 days from the date when we accept that repayment is due.

6.          Security of your credit card

We take care to make Our Website safe for you to use.

• Card payments are not processed through pages controlled by us. We use one or more online payment service providers who will encrypt your card or bank account details in a secure environment.
• If you have asked us to remember your credit card details in readiness for your next purchase or subscription, we will securely store your payment details on our systems. These details will be fully encrypted and only used to process other transactions which you have initiated.

7.          Cancellation and refunds

This and the following paragraph apply if you buy as a consumer as defined in the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 (the “Regulations”). Provided the Regulations apply to the transaction concerned, then the following terms apply to the contract.

• We now inform you that information relating to all aspects of our Goods is not in this document but in our marketing material, whether that is in the medium of Our Website or in hard copy.
• The following rules apply to cancellation of your order:
  • If you have ordered Goods, but not received them, you may cancel your order without giving a reason, at any time within 14 days of your order. You will have no obligation and we will return your money.
  • If you have ordered Goods, received them, and change your mind, you must tell us that you wish to cancel and inform us within 48 hours of receiving the goods you intend to return.
  • A return number or email will be used as proof of contact via email for evidence of communication. You must tell us that you wish to cancel. You must also send the Goods back to us within that same 14-day period.
  • We will return your payment subject to the following conditions:
    • we receive the Goods in a condition in which we can re-sell them at full price, in new condition, with labels and packaging intact.
    • The return of goods must be made using a tracking method of delivery. There must be a tracking number facility. All returns must have proof of posting.
    • you comply with our procedure for returns and refunds. We cannot return your money unless we know who sent them.
  • The option to cancel your order is not available:
    • if you purchase has been broken by the customer so cannot be resold for any reason.
  • You are responsible for the cost of returning the Goods. We have no obligation to refund to you, your cost of re-packing and returning the Goods.
  • In any of the above scenarios, we will return your money within 14 days.
  • Your statutory rights are not affected

8.          Liability for subsequent defects

• Please examine the Goods received from us immediately you receive them. If you do not tell us of any defect or problem within 7 days of receipt of the Goods, we shall assume that you have accepted them.
• The procedure to return the faulty Goods is as follows:
  • the Goods must be returned to us as soon as any defect is discovered.
  • before you return the Goods to us, please carefully re-read the instructions and check that you have abided by them.
  • please follow the returns procedure provided on our website / which we will send to you as soon as you notify us that you wish to return them.
• We will return your money subject to the following conditions:
  • we receive the Goods with labels and packaging intact.
  • you comply with our return’s procedure. We cannot return your money unless we know who sent them.
  • you tell us clearly what the fault is you complain of, when it first became apparent, and other information to enable us to identify or reproduce it.
• If any defect is found, then we shall:
  • repair or replace the Goods, or
  • refund the full cost you have paid including the cost of returning the Goods.

9.          Delivery and pick up

• Goods are delivered within 14 days from the day you place an order to purchase the Goods. Delivery can be longer up to 30 days for deliveries outside the UK.
• Deliveries will be made by the Carrier to the address stipulated in your order. The delivery is tracked, and you should be present to accept the delivery.
• If we are not able to deliver your Goods within 14 days (30 days for delivery outside the UK) of the date of your order, we shall notify you by e-mail to arrange another date for delivery.
• We may deliver the Goods in instalments if they are not all available at the same time for delivery.
• All Goods must be accepted on delivery by an adult aged 18 years or over. If no one of that age is at the address when the delivery is attempted the Goods may be retained by the driver. When your Goods arrive, it is important that you check immediately the condition and quantity. If your Goods have been damaged in transit, you must refuse the delivery and immediately contact us and request the item is returned to the sender
• Goods are sent by courier or Royal Mail. We will send you a message by email or other means to tell you when we have despatched your order.
• If we agree with you to deliver on a particular day or at a particular time, we will do our best to comply. But no time given is to be treated as contractual. So, we are not liable to you for any expense or inconvenience you incur on account of delayed delivery or non-delivery.
• Some Goods that are large and/or heavy that delivery times may be slightly longer. In this case, approximate delivery dates will be given when you place your order.
• Time for delivery specified on the order, if any, is an estimate only and time shall not be of the essence.
• We are happy for you to pick up Goods from our unit/ warehouse/ concession provided you make an appointment in advance and payment has been received in advance.
• If you pick up Goods from our premises, then:
  • we will not be able to assist you in loading heavy items.
  • Goods are at your risk from the moment they are picked up by you or your Carrier from our shop / warehouse/ concession.
  • you agree that you are responsible for everything that happens after you take possession of the Goods, both on and off our premises, including damage to property of any sort, belonging to any person.

10.      Foreign taxes and duties

• If you are not in the UK, we have no knowledge of, and no responsibility for, the laws in your country.
• You are responsible for purchasing Goods which you are lawfully able to import and for the payment of import duties and taxes of any kind levied in your country.

11.      Goods returned

These provisions apply if you buy from us other than being a Consumer. The following rules apply to return the faulty Goods:

• We do not accept returns unless there was a defect in the Goods at the time of purchase, or we have agreed in correspondence that you may return them.
• Before you return the Goods to us, please carefully re-read the instructions and check that you have assembled it correctly and complied with any provisions relating to the power supply, plugs and sockets.
• The Goods must be returned to us as soon as any defect is discovered but not later than 7 days.
• So far as possible, goods should be returned:
  • with both Goods and all packaging as far as possible in their original condition.
  • securely wrapped.
  • at your risk and cost.

 

• You must tell us by email message to [email protected] that you would like to return Goods, specifying exactly what Goods and when purchased, and giving full details of the defect or other reason for return. We will then issue a returns number. If you send Goods to us without a returns number, we may not be able to identify sufficient details to enable us to attend to your complaint.
• Please note that we cannot deal with your complaint unless you return the entire Goods that you bought: that is to say, with all components and parts and in the original packaging.

12.      Sales outside the UK.

• For any sales outside of the UK, please contact us before you make your purchase to confirm all pricing.